Total Customer Care
Dumek after-sales service offers the best solutions for overcoming distances and communicating promptly with clients.
After-sales assistance services include live assistance solutions that allow an expert operator using an AR headset or other device to see what is happening on board the customer’s machine and to provide a solution in real time.
Also available are Teleservice Assistance services which employ software installed on board the machine to grant Dumek operators remote access to the client’s control panel via a secure connection, so they can work on the machine’s vital parameters.
Dumek is always by its customers’ side, even when it comes to machine maintenance, offering scheduled maintenance packages and consignment spare parts stock.
Processing solutions for your business
Dumek processing solutions avail of a wide range of turbo-emulsifiers and melters used to mix emulsions with a liquid or creamy consistency for the skincare, make-up, supplements and healthcare markets.